Customer Feedback On FAKES

The following page contains emailed comments from our customers who have named and shammed other web sites for selling COPIES or FAKE Golden Root Complex. These are all genuine emails sent to us in a bid to help others from buying COPIES or FAKES!! These emails have NOT been fabricated in any way to try and gain custom as other sites would like to think, but are a straight forward fact of unsatisfied customers who feel they have been miss lead and miss sold a product which simply is not what it has been advertised as, in other words RIPPED OFF!!


There are a couple of sites and who are selling fakes. Maybe you could email out to all your customers to avoid them.  I’m sorry I did as I can’t get hold of them at all, Will stick with you guys in the future. Ps loved the video

Malcolm P Plymouth

Dear Innovations

I went on amazon ordered golden root complex took one capsule then had massive head aches and vomiting for many hours are the capsules fake?? The company are distribution Europe Manchester. Amazon chose them not me I had a capsule off a friend to try them, it was one one brought from Innovations247 and  it was perfect!!! But I brought from Amazon and they sent the product from distribution Europe Manchester it was my fault for not naming your company. These are obviously  fake and I will be reporting them to the MHRA as  they are dangerous! I hope you can inform people as well.

And now it would seem Amazon are selling FAKE as well!!

Hi I have recently returned to your services after being ripped off through other unscrupulous companies. After reading your article about customer’s complaints I thought I would let you know of the sites which I purchased FAKE Golden Root who claim to have genuine or original capsules they are:,,,,,,,, Also ebay

All of the above sites are selling FAKE’S or “copy of original”  and claim they are the  real thing it is outrageous that people can get away with this and slander with the statements they are making. They should have internet police to come and arrest these people and hit them with huge fines to stop them ripping off folk like me. I am outraged at the amount I have spent and the amount of sites that are FAKE in fact on the first page of a Google search for golden root I think Innovations is the only genuine company that comes up “OUTRAGEOUS” My advice to others steer clear of any sponsored links and order small amounts. I hope that my experience may help others and stop people lining the pockets of these con artists. Please feel free to publish this on your site but please do not publish my name as this is a personal subject I share only with my wife.



I was surprised to see an email from you guys. I used to buy from the Golden Root website, but when they changed their formula I stopped. It gives me headaches even on a third of a tablet, ended up throwing the box away. I then was reading in some forum about a similar case and the bloke mentioned you could buy the old Golden Root from Innovations 247. So I did but then lost the email address and couldn’t remember this website. I have tried all sorts since and eventually gave up so have not used anything for months. I will stick with you guys from now on, Funny video! Makes the point.

Ross R West Midlands



I noticed on your blog that you are conducting an investigation into fake Golden root complex.  I made the mistake of buying some of this myself; I brought mine from and “who have the audacity to actually advertise two other companies who are selling fake Golden root: and it is my suspicion that all these websites are linked to one company who are just out to rip people off. I do hope that you can warn people of this or certainly let your customers know. I will be sticking with your company in the future.

J Keeble Essex


Hi Mark

Thanks for sorting that out for me, that’s what I call fast service! Love the blog some really useful stuff! Noticed the fake investigation, you might want to look at they tend to mix and match if you know what I mean!

Garry H Surry


Hi I have ordered the product Golden Root Complex form and received my first order without any problems. I placed another order and after a month of no response from the vendor, claiming it had been dispatched, I received a goodwill gesture refund through my Bank. I gave them the benefit of doubt and placed another order on 28/6/12 which they acknowledged receipt of (their ref 3366/280612/8128/6) but to date I am still waiting and have sent numerous emails to them but nobody answers back. Could you please advice on what next? I wish I had a way to warn other people!

Mr Jaden P


I placed an order with on the 29th June and have not received it yet; I have sent numerous emails and called a number of times to no avail. I am most upset with the service I have received and wish to let as many people know as possible this is why I am writing to you so you can let others know. I will certainly let people know of your service over and above these other cowboys.

Regards, Mr A Lawson


Hi there, I just had a delivery of golden root from eBay. However I stumbled across your page about fake or not fake. On your website the picture shows if you open up the capsule the substance is a brownie colour. I’ve just open one of the pills I got from another seller and the substance is pure white. I have purchased fake golden root!! And the seller won’t answer my email, please feel free to let others know!!

Cheers, Harry


Hi, I bought your product recently. I was amazed by the speed of delivery even outside the UK. Luckily, I bought from you having been ripped by They cash their money through Sage Pay, and then, they disappear. No phone numbers, no replies to mails, no delivery! I was duped! £60! People should know about your great company. I shall always buy from you.

Bruno Warnier


Hi Mark Many thanks for the info. However, although very satisfied with this product, I will certainly not be ordering it from again – when the publicity came about the product not being safe, I had placed an order for 10 + 5 capsules.  My account was debited for £16.00 and I never received the product.  I e-mailed this Company several times, and never received a reply.  My payment has never been credited back to my bank account.  To be honest, a very poor show, considering I had placed several orders with this Company previously.

Kind Regards,

G Price


I have not yet received this order 3519/090712/04 placed on Monday 9th July 2012. The payment for this has been taken from my account. I thought the goods were sent first class but even allowing for 2nd class I should have received it by now. Also I sent an E MAIL yesterday to which I have not had a reply could you please advise me as to when it is likely to arrive. This was an email sent to after several attempts of contacting them I have given up please advice your customers not to buy from them.

Yours Truly
D Stay


I bought 15+ 3 free from
They arrived no box , so presume fakes,  did not have any effect on me at all i contacted them got an auto response, no further reply? if you want to see their conditions at bottom of their web page you have to ring a french number,,,,, no info on “about us”…
well i got sucked in by these fakes


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17th April 2015 - 11:22 am / Reply

i bought 15+ 3 free from
they arrived unboxed ,so presume fakes
did not have any effect on me at all i contacted them got an auto response, no further reply ? if you want to see their conditions at bottom of their web page you have to ring a french number
no info on “about us”…
well i got sucked in by these fakes

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